New Retail: Order Management System

A retail ERP (Enterprise Resource Planning) order management system that supports e-commerce models such as B2B, B2C, O2O, and C2M, Kingdee Omni-Channel Cloud integrates omni-channel marketing solutions with e-commerce, supply chain, and finance to provide a support platform for enterprise marketing model innovation and supply chain efficiency improvement.

Order Management Challenges

Global Inventory Control

In terms of omni-channel inventory management, it is necessary to strike a balance between timely response to market demand and inventory level control. However, it is challenging for many enterprises to meet market needs promptly and minimize inventory backlog.

How to Make Data Bring Incremental Value to Business Operations

It is difficult to integrate marketing data from various channels in a timely manner. Therefore, companies cannot truly benefit from the data. How to improve the data efficiency and form a new retail operation pattern that uses front-end data to promote back-end business is the third transformation difficulty that requires attention from businesses.

How Terminals Connect Consumers

Consumption patterns turn increasingly diversified and dispersed. More and more terminal equipment, such as computers, mobile phones, tablets, smart TVs, smartwatches, and virtual reality devices, have become shopping interfaces. How to achieve omni-channel touchpoint support remains a challenge.

Fine Management of Distributors

Traditional branding strategy is difficult to implement, and problems such as cross-sale still exist. How to achieve cross-channel collaboration and improve the overall consumption experience under the new retail model is also a core issue.

Order Management Requirements

New Model

Online and offline omni-channel integration

New Groups

Diversified user needs

New Technology

New upgrade of retail revolution

A Comprehensive Order Management System

Through agile front-end, shared middle platform, and diverse back-end of our retail ERP order management system – Omni-Channel Cloud, we can connect omni-channel data with marketing business to achieve unified management of all network orders, centralized distribution of global inventory, accurate marketing of all network members, and industry and finance integration solutions.

Omni-Channel Order Fulfillment

Omni-channel order fulfillment

Comprehensively integrates e-commerce platforms, self-operated e-commerce websites, retail stores, and traditional distribution channels and docks with third-party warehouse and logistics systems, allowing companies to dominate in multi-channel order management.

Docking with Multiple E-Commerce Platforms

Docking with multiple e-commerce platforms

Our order management system can dock with over than 150 mainstream e-commerce platforms across all sectors and industries, allowing the automatic downloading of online orders, automatic order reviewing, order splitting, global inventorying, and other functions, all with standardized and integrated data.

B2B Distribution Platform

B2B distribution platform

An online distributor portal allows real-time data exchanges for everything from order controlling to goods replenishment, promotions, rebates, warehousing, logistics, inventorying, finance, and other areas and supports multi-terminal applications; companies will be able to establish long-term strategic partnerships with distributors.

Abundant Promotional Strategies and Analyses

Abundant promotional strategies and analyses

By connecting internal supply-chain management with external channel information, our retail ERP order management system builds a highly coordinated cloud-based global inventory management platform with global inventory control and digital operations for companies.

Global Inventory Management Platform

Global inventory management platform

By connecting internal supply-chain management with external channel information, our retail ERP order management system builds a highly coordinated cloud-based global inventory management platform with global inventory control and digital operations for companies.

C2M & O2O Supply-Chain Solutions

C2M & O2O supply-chain solutions

Provide various channels through which consumers can place orders. Support integrated online and offline operations and provide customized manufacturing and supply-chain systems simultaneously.

Application Blueprint of Order Management System

Our retail ERP order management system, Omni-Channel Cloud, enables data links from enterprise, management, operation, control, and equipment layers to be connected vertically through the industrial network to realize two-way communication and real-time data sharing. The bottom layer is the IoT platform, which sets up the equipment networking and real-time data collection in production equipment and materials. The intelligent manufacturing platform in the middle layer allows fine management and control of all links and elements in the production process. The upper-level cloud platform and data platform provide resource management and sharing services, which continuously improve based on data.

Video about Our Order Management System

Kingdee’s retail ERP order management system for omni-channel marketing helps enterprises centralize management and integration of orders across different platforms. Additionally, it can connect to third-party warehouse and logistics services, further automating distribution and delivery processes. At the same time, it can improve the efficiency of store and distributor inventory management. This enables enterprises to connect multiple e-commerce platforms and enter the e-commerce market in China.

Customer Success Stories

Kinco: Smart Manufacturing to Create a “New Economy”

From introducing sophisticated improvements and undertaking Manufacturing Execution System (MES) try-outs to forging a strategic partnership with Kingdee Cloud, the Kinco Smart Factory has achieved far-reaching advances spanning business process standardization, data transparency and intelligentization. So far, automatic transmission of information within the factory has been achieved, and automatic logistics will soon be launched, opening up a new chapter. Kinco and Kingdee aim to redefine the smart factory and jointly create a production method for the new economy.

Opple: No. 1 Player in the Lighting Industry, Leading Seller on E-Commerce Platforms

Opple has long been the No. 1 player in the PRC home-lighting industry on all major online retail platforms. It has leading innovative technologies and operates at lightning-fast speeds. Through Kingdee’s ERP solution, Guanyi Cloud, Opple can process 600,000 orders in eight hours. Lighting up life, Opple’s future has unlimited possibilities.

Pisen Inc.: The Secret of RMB 20 Million Deal a Day

We have doubled our sales and extended our system operation from financial management to shop management after using the EAS system of Kingdee. Our user access rate exceeds 1200 during the peak hours of the day, particularly on special sale promotion dates such as “11.11”. Previously, we were worried if our system could support the processing of such large traffic of data flowing at the same time. The “11.11” trial was a success. The Kingdee EAS system not only can strongly support the O2O operation but also gives us confidence in big data processing.

Yunnan Baiyao: Enhance Competitiveness, Digitalize Public Health Management

With the continuous transformation of the management mode of the Traditional Chinese Medicine National Resources Department of Yunnan Baiyao Group, each business division is in the profit-oriented development phase. How to rely on the information system to calculate the operating costs and profits of each sub-organization has also become an important task. Through the implementation of this informatization project, the Group enhances the ability and control of the business department over the accounting of various business divisions without affecting the guidelines in responding to media of accounting, laying the foundation for the realization of the upcoming multi-division, multi-system, and amoeba accounting. At the same time, the Group has set up online and offline platforms through the B2C order platform and integrated supply chains with retail ends through transaction middleware, thus greatly improving related work efficiency.


Different from traditional retail, New Retail prioritizes consumer experience, utilizing technologies such as artificial intelligence, the IoT, big data, and more to upgrade and optimize the production, distribution, and sales processes of goods. This, in turn, reshapes the industry’s structure and overall ecosystem. Furthermore, it integrates online services, offline experiences, and logistics delivery in a deeply unified new retail model.

Connect With Us Now!

If you have any questions, please call us at (852) 2157 9390. Our consultant will give you the best solutions for Digital Transformation.

* Kingdee will not share, sell, rent or exchange your information to third-party companies for sales and promotion purposes.