Improved online and offline customer experience
The centralised management and control platform encompass a company’s headquarters, regional offices, stores and customers, making it possible to formulate, disseminate and enforce new policies in a coherent manner. As a result, business processes, process monitoring, member management and operations can be standardised, and data management and analysis can be centralised
Smart operational control and centralised planning
The CRM enterprise service platform offers order-taking, reservation and other consumer-oriented applications, expanding management from internal affairs to interactions with consumers. Customer operation channels and strategies have been adapted for the internet era, giving additional customer connections to increase customer loyalty and brand awareness
Improve operating efficiency via business coordination
A unified stock replenishment and distribution system effectively prevents overstocking and delays in in-store food preparation. The introduction of standardised central kitchens and procurement centres has translated into cost reductions and improved efficiency. A company’s earnings are displayed on a real-time basis through business-finance integration, with strong support offered for business decision-making